About This Course
Foundation (FND) level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme.
Mock Exams (Online)
Official Axelos/PeopleCert online exam voucher + free exam resit.
There are no prerequisites to take this course/exam.
Online instructor-led 2 days course
Concepts of service management
Four dimensions of service management
Service value system (SVS)
Service value chain
Practices (continual improvement, information security management, supplier management, relationship management, change enablement, incident management, problem management, monitoring and event management, IT asset management, release management, deployment management, service configuration management, service desk, service level management and service request management). Note: at foundation level some practices are covered in more detail than others.
40 multiple choice questions with 1 mark awarded for each correct answer.
26 marks are required to pass equating to 65%,
Closed book 1-hour (60-minutes) exam duration.
Issued directly by PeopleCert in electronic format.
Provided upon order placement,
All prices are inclusive of value added tax (VAT)
Overview of the course: