ITIL® 4 FND + Exam + Free Exam Resit (2nd - 3rd December 2021)

About This Course
Foundation (FND) level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme.

Course Content
Training material
Mock Exams (Online)
Official Axelos/PeopleCert online exam voucher + free exam resit.

There are no prerequisites to take this course/exam.

Course Duration/Times
Online instructor-led 2 days course

Course Syllabus
Concepts of service management
Four dimensions of service management
Service value system (SVS)
Service value chain
Guiding principles
Practices (continual improvement, information security management, supplier management, relationship management, change enablement, incident management, problem management, monitoring and event management, IT asset management, release management, deployment management, service configuration management, service desk, service level management and service request management). Note: at foundation level some practices are covered in more detail than others.

Exam Format:
40 multiple choice questions with 1 mark awarded for each correct answer.
26 marks are required to pass equating to 65%,
Closed book 1-hour (60-minutes) exam duration.

Issued directly by PeopleCert in electronic format.

Access Details
Provided upon order placement,

Pricing Details
All prices are inclusive of value added tax (VAT)

Overview of the course:

Delivery: Online (live)
Level: Foundation
Exam Required
Voucher Incuded
Guaranteed Pass
Practice test
On-site exam
Course Dates : If the date(s) advertised do not fit please enquire about upcoming dates
Day & Time:
Week Days
What is included:
Digital courseware
Digital Recording
Printed courseware
Extra revision sessions
Venue: Online
Exam Details: Online exam. Students can take the exam at anytime from any location. Exam vouchers are valid for 12-months and exam resits are valid for 6-months following the first exam. To take the exam students will require a computer with webcam facility and internet connection.
Course accredited by: PeopleCert (AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
About the venue:
Exceptional Building
City Centre
Country Retreat
Natural light
Designed interiors
Starts: December 2021
Duration: 2 days

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