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Please read these Terms of Service carefully as
they contain important information about your legal rights, remedies, and
obligations. By accessing or using the Trainingbrite Platform, you agree to
comply with and be bound by these Terms of Service.
Welcome, and thanks for using Trainingbrite!
By accessing or using the Trainingbrite Platform, You acknowledge that You have read this Agreement, understand it, and agree to be bound by its terms. If You do not agree, then please do not use the Platform.
“TRAINING BUYER” or “BUYER" means the individual or organisation that buys training services via the Company’s platform. Where the Training Buyer is not the Learner, the Training Buyer will ensure that the Learner complies with any obligations in these Terms that are specific to the Learner
“TRAINING PROVIDER” or “PROVIDER” means the individual or organisation that offers or provides training services via the Company’s platform.
“TRAINING INSTRUCTOR” or “TRAINER” or “INSTRUCTOR” means the individual that delivers the training services to Learners.
"LEARNER" or “STUDENT” means the named person for whom a Training Provider has agreed to provide a Training Service in accordance with these Terms.
“CONTRACTING PARTY” means an individual or organisation using the Company’s platform to enter in agreement with another Contracting Party. A Contracting Party may be both a Training Provider and a Training Buyer under this agreement.
"AGREEMENT" means the contract for the provision of a Training Service.
"COMPANY", "Trainingbrite", "we," "us," or "our," means Trainingbrite Ltd. of 7 Bell Yard, London, WC2A 2JR, and its affiliates, and each of its and their respective officers, directors, agents, partners and employees.
“TRAINING SERVICE” means a Scheduled Training Course, a Bespoke Training Course or Coaching.
“TRAINING COURSE" or "COURSE" means the service to be provided by a Training Provider to one or more Learners and referred to by a listing title on the Platform and in the Booking Form, and more particularly described in the Published Literature.
“SCHEDULED TRAINING COURSE" or “SCHEDULED COURSE" means a Training Course that is open to any Learner and planned to be delivered on specific dates by a specific training instructor.
“BESPOKE TRAINING COURSE" or “BESPOKE COURSE" means a Training Course that can be customised to meet the specific needs of a Training Buyer, and delivered at a location and time requested by the Training Buyer.
"COACHING" means providing ongoing feedback and support to a Learner or a group of Learners, giving an opportunity to periodically hear about aspects of the Learner(s) performance, and to play a role in figuring out how to best adopt or modify individual or team behaviour for success
“COURSE LISTING” means a training course or any other training service that is offered by a Training Provider via the Company’s Platform, and that can be purchased by a Training Buyer.
"FEE" or "TRAINING FEE" or "COURSE FEE" means the total cost of the Training Service to the Training Buyer, and includes any other expenses and incidentals as set out in the Published Literature.
"TRAININGBRITE SERVICES" means the services:
- provided through the Platform to Training Providers to list, plan, promote, manage booking, and collect payments for Training Services, and
- provided through the Platform to Training Buyers to discover, evaluate, book and pay for Training Services
"TRAININGBRITE FEE" means the fee charged by Trainingbrite to Training Providers
"PAYMENT PROCESSING FEE" means the fee charged by the Payment Service Provider to the COMPANY for each transaction occurring through their system.
"COURSE MATERIALS" means any Documents, vouchers or other materials, and any data or other information provided by the Company relating to the Course.
"PUBLISHED LITERATURE" means the Company’s website, brochures and other information documents containing details of the Company, Training Providers, Courses, and any Training Service being offered, and any other information that may be relevant to Learners and Prospective Learners from time to time.
"PLATFORM" means the Websites operated by the Company (and available at: http://www.trainingbrite.com and any of its regional or other domains or properties), and any related service, tool, or application, specifically including mobile web, any iOS App and any Android App, or API or other access mechanism.
"BOOKING FORM" means the form or forms completed by the Training Buyer to request a quotation, book, or pay for the Training Service.
"DISPUTE RESOLUTION" means the process to be followed by Training Providers and Training Buyers to resolve issues.
"USER", "YOU" or "YOUR" means an individual who visits or uses the Platform, including via the API.
The Platform is an online venue where Training Providers offer training services, and Training Buyers find Training Services, and arrange to book and pay for such services. The Platform allows Users to communicate with one another. Training Providers and Training Buyers must register for an account in order to buy or sell Training Services.
Trainingbrite is not the provider of the training services listed on the Platform. Rather, Trainingbrite provides services which allow Training Providers to list, plan, promote, manage booking, and collect payments for Training Services.
The Company is not a party to any contractual agreements between Training Providers and Training Buyers in the online venue, we merely facilitate connections between the parties. We make no representations or warranties as to, and has no responsibility or liability with respect to any communications, transactions, interactions, disputes or any relations whatsoever between Users. You are solely responsible for your interactions with other Users.
The Company reserve the right, but has no obligation, to monitor interactions between Users. Trainingbrite is not a party to any disputes between Training Providers and Training Buyers, although we provide a dispute resolution mechanism to assist the parties in resolving issues.
You will not use the Platform if you:
- are not able to form legally binding contracts;
- are under the age of 18;
- are a person barred from receiving and rendering services under any laws;
- are suspended from using the Platform; or
- do not hold a valid email address.
You may be required to establish an account on the Platform (an “Account”) to access certain portions of the Platform. When you create an account with Trainingbrite in order to interact with the site and use its services, you will provide certain information about yourself (e.g., information concerning your experience, your location, etc.). It is a condition of your use of the Platform that you provide complete and accurate information to Trainingbrite. Trainingbrite may use third party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize Trainingbrite to request, receive, use, and store such information for a reasonable period of time. You authorise Trainingbrite, directly or through third parties, to make any inquiries we consider necessary to validate your identity.
Your account, including your user identification and password (the “Account ID”), is personal in nature. Your account is for Your personal use and your Account ID may be used only by You alone. You may not distribute or transfer Your Account or Account ID or provide a third-party with the right to access Your Account or Account ID. Whereby a Training Provider establishes accounts for its affiliated Training Instructors, the Training Provider must acquire the necessary authorizations, consents, permissions, and approvals from Training Instructors.
You are solely and fully responsible for all liabilities and damages arising from all use of the Platform or Content through Your Account, as any transactions completed through your Account or Account ID (whether lawful or unlawful) will be deemed to have been lawfully completed by You. You will ensure the security and confidentiality of Your Account ID and will notify Trainingbrite immediately if your Account ID is lost, stolen or otherwise compromised.
Upon the Training Buyer booking a Training Service from the Training Provider, and the Training Provider’s acceptance, the Training Provider and Training Buyer will be deemed to have entered into a contract (the "Contract") under which the Training Buyer agrees to purchase, and the Training Provider agrees to deliver the Training Service. You agree not to enter into any contractual provisions in conflict with this Agreement.
You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as a Training Provider or Training Buyer, or in any other uses you make of the Platform.
If another Contracting Party breaches any obligation to you, you are solely responsible for legally enforcing any rights that you may have. For the avoidance of doubt, we have no responsibility for enforcing any rights under a User Contract.
To the extent that any component of this Agreement is in conflict with inalienable rights under local laws, all parties intend for this agreement to be read down only insofar as to be in compliance with such local laws and no further.
Additional Terms for Training Providers
Trainingbrite is merely a communication platform, therefore if you list your Training Services, your relationship with Trainingbrite is not a contractual one, you are not an employee, agent, joint venturer or partner of Trainingbrite for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Trainingbrite.
As a Training Provider you agree to:
- provide Training Services to Learners as described in the Published Literature and subject to these Terms.
- provide complete and accurate information as to each Training Service listed through the Platform.
- conduct all aspects of a transaction that is initiated by a Training Buyer through the Platform within the Platform (for the avoidance of doubt, the identification of a Training Service and/or Training Provider is considered to be initiating a transaction). This means that all aspects of the transaction between Contracting Parties must occur through the Platform, including (but not limited to) communication and exchange of messages, booking, payment, and reviews.
- notify the Learner or the Training Buyer
(if different) if any changes to the Training Service are necessary, if these
changes materially affect the nature or quality of the Training Service, or the qualification or certification to be gained
at the end of the Training Service.
- list only Training Services that can be directly and reliably delivered
- honour your stated return policy, and providing a resolution when a Training Buyer reports a problem with an order
- honour Trainingbrite's commitments to Training Buyers, including (but not limited to) terms of payment, buyer protection, re-scheduling, cancellation and dispute resolution
- complete the transaction with the Training Buyer on the Platform, including perform any required task within the required time frames
- pay Trainingbrite all applicable service fees for each Training Service sold through the Platform
- allow a representative of Trainingbrite to audit the delivery of Training Services to ensure adherence to the Published Literature.
- allow Trainingbrite, after a training course has been delivered, to ask Learner to complete a 'Training Evaluation Form' (TEF), to ensure an acceptable standard of quality is maintained
- pay all taxes, commissions, and other fees relating to or arising out of its activities under this Agreement.
- modify the training instructor, or any other material aspect of the listed Training Service, without prior agreement
with the Company and the Training Buyers that have already purchased the Training Service, as this
is considered to materially affect the quality of
- offer the training service on other websites or platforms at a price which is lower than the price offered on our Platform.
- cancel the delivery of a Training Service, unless reasonably necessary. A Training Provider who must cancel a listed Training Service must contact Trainingbrite as early as possible at firstname.lastname@example.org. Note that repeated inability to perform agreed-upon Training Services may result in termination of Training Provider’s Account, at the Company’s discretion. Should the training provider cancel a training on short notice (7 days or less before the start of the training), Trainingbrite reserves the right to charge the Provider for a related loss of business up to 25% of the total amount of lost commissions as a penalty for breach of contract.
- offer training services on Trainingbrite which exceed the price charged for the same service elsewhere.
If Trainingbrite believes that the Training Services provided by the Training Provider do not conform to reasonable standards, or that any of the terms above are not fully adhered to and complied with, Trainingbrite will notify the Training Provider and reserves the rights to remove the Training Services and/or the Training Provider the from the Platform, until all concerns have been resolved, or indefinitely at the full discretion of Trainingbrite.
Fees and Charges
Fees and Charges between the Training Provider and
the Training Buyer.
All charges quoted by the Training Provider for the provision of the Training Service are inclusive of all costs. This includes any Value Added Tax, any handling fee (applicable to payments via credit or debit card), any commission, any accommodation cost, and any additional examination fees.
The Training Buyer shall pay the Course Fees as to 100% on submission of the Booking Form.
Where the Training Buyer’s accounting practices require the use of a purchase order (PO) number, the Training Buyer shall contact the Trainingbrite Platform administrator (via the website, or emailing email@example.com) providing the course title & dates, instructor’s name, a valid PO number and a contact person; the administrator will arrange for the PO to be raised.
The Training Provider is not obliged to hold a place for a Learner on a particular Course where the Training Buyer has not paid any Course Fees. The Training Provider reserves the right to refuse the Leaner admission to the specific Course booked where all Course Fees have not been paid in full by the times set out in this Terms.
Fees and Charges between the Company and the Training Buyer.
Trainingbrite does not charge any fees to the Training Buyer.
Fees and Charges between the Company and the Training
Trainingbrite charges fees to Training Providers for use of the Trainingbrite Platform.
The Trainingbrite Fee is 18% of the total cost paid by the Training Buyer.
For Scheduled Training Courses and Coaching the fee is automatically deducted from the Training Provider’s pay-out.
For Bespoke Training Courses the fee is due by the Training Provider on completion of the transaction between the Training Provider and the Training Buyer.
We may waive this fee (or part of it) for certain social impact Training Services. Except as otherwise provided on the Platform, these fees are non-refundable.
For training courses that require delegates to take an exam to achieve certification, whereby the training provider is required (for each delegate) to purchase an exam voucher from the relevant accrediting organisation, or pay an examination fee to the relevant examination board, Trainingbrite will refund the Training Provider an amount equal to the Trainingbrite commission (18%) for the cost of examination incurred, less the incurred Payment Processing Cost. This is subject to the training provider being able to demonstrate that such costs have been incurred.
Trainingbrite reserves the right to change the fees at any time, and will provide Training Providers notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time.
Payment Collection (from Training Buyer) and Release (to Training Provider)
Fees for Training Services shall be due and payable by the Training Buyer on submission of the Booking Form.
Payment Service Provider (PSP): Trainingbrite uses Stripe as a third-party PSP to process payments. Stripe enables the Platform to collect payments from Training Buyers by charging the credit card or debit card provided on the Booking Form, and to effect payments to Training Providers’ bank accounts.
Stripe Payments UK Limited is regulated by the U.K. Financial Conduct Authority (reference number: 900461). Stripe Technology Europe, Limited is regulated by the Central Bank of Ireland (reference number: C187865).
Timing of Payment. Trainingbrite accepts the payment from the Training Buyer at the time of booking, and releases the pay-out to the Training Provider by 14:00BST on the first day of training at the latest.
The Training Provider is required to accept the booking request on the Platform within three (3) days of the successful submission of the Booking Form by the Training Buyer. Trainingbrite charges the total cost due after the Training Provider has accepted the Training Buyer’s booking request. If the transaction is not accepted within 3 days, the transaction is cancelled, and no money is transferred.
Money is collected from the Training Buyer’s card following acceptance of the booking request by the Training Provider, and funds are put on hold in the Stripe balance.
Under certain conditions, the Training Buyer has until 12:00PM of the scheduled commencement date of the purchased Scheduled Training Course to dispute the transaction and request a refund. Subject to all conditions being met, the Training Provider agrees to refund the paid Course Fees.
All of the conditions provided below must be met for a dispute and refund request to be considered under this Buyer Protection clause:
- the Training Buyer has fully paid for the Training Course using the Trainingbrite online Payment Booking Form
- the Training Buyer has submitted the Booking Form on the Platform within eighty-five (85) days from the scheduled commencement date of the Training Course;
- the Training Buyer has not marked the transaction with the Training Provider as "completed" on the Platform
- the registered Learner attends the Training Course on the scheduled commencement date with a genuine intent to participate and learn
- the registered Learner meets all the requirements specified in this Agreement, including satisfying any prerequisite criteria, and taking action within the required time frames
- the dispute and request for refund is submitted to Trainingbrite through the Platform no later than 12:00PM of the scheduled commencement date of the purchased Scheduled Training Course
- the Training Buyer does not seek resolution for the same issue by another resolution method
After 12:00PM BST of the scheduled commencement date, the Platform Administrator will mark the transaction as “completed” (unless it has already been marked as "completed" by the Training Buyer), releasing the transfer of funds from the Stripe balance to the Training Provider’s bank account.
The Training Buyer can choose to mark the order as “completed” at any time prior to the commencement of the delivery of the Training Service, for the money to be released from the Stripe balance to the Training Provider’s account.
Funds can be on hold in the Stripe balance for a maximum of eighty-five (85) days, after which the Platform automatically marks the transaction as “completed”, releasing the transfer to the Training Provider’s account.
If a requested booking is not accepted by the Training Provider, or the Training Buyer cancels the booking request before it is accepted by the Training Provider, any amounts collected by will be refunded, and any pre-authorization will be released (if applicable).
Your Payment Method, Your Responsibility. Trainingbrite is not responsible for any loss suffered by you as a result of incorrect Payment Method information provided by you.
Company’s Warranties and LiabilityExcept in respect of death or personal injury caused by the Company’s negligence, the Company shall not be liable to the Training Provider or to the Training Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company, its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Service, and the entire liability of the Company under or in connection with the Contract shall not exceed the amount of the Course Fees, except as expressly provided in these Terms.
The Company shall not be liable to the Training Provider or to the Training Buyer, or be deemed to be in breach of the Contract, by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Platform and its Services, if the delay or failure was due to any cause beyond the Company’s reasonable control.
The Company shall not be liable to any Party for for any loss of profit or loss of revenue arising out of or in connection with:
- any indirect loss;
- any loss of goodwill, business, reputation or opportunity;
- any loss caused by supply of inaccurate or incomplete information by the Party; or
- any loss of or corruption of data or software, no matter how fundamental (including by reason of that party's negligence) whether or not that party had been informed of or was aware that there was a serious possibility of such loss.
The Company may, from time to time, and without notice, change or add to the Platform or the information, products or services described in it. However, we do not undertake to keep the Platform updated. The Company is not liable to anyone if any error occurs in the information on the Platform or if that information is not current.
Training Provider’s Warranties and LiabilityThe Training Provider warrants to the Training Buyer that the Training Services will be delivered by the training instructor named in the Published Literature, in accordance with the Booking Form and to the Published Literature displayed on the Platform, and at the time or times referred to in the Booking Form.
The Training Provider warrants to the Training Buyer that the Training Service will be provided using reasonable care and skill.
The Training Provider reserves the right to decline booking requests in order to satisfy course requirements or if the Learner fails to meet the course prerequisites.
The Training Provider warrants that the Training Service is structured for and contains the appropriate information to achieve the specific standards or qualifications as are specifically described in the Published Literature in relation to the Training Service, but the Training Provider does not warrant that such standards or qualifications will be achieved by any Learner.
The Training Provider warrants that, upon an booking being placed by a Training Buyer and accepted by the Training Provider through Trainingbrite, the Training Provider agrees to unconditionally accept, honour and fulfil all commitments that have been confirmed by Trainingbrite through the Platform.
Guaranteed Pass: for Courses requiring examination to achieve certification, where the Training Provider states in Published Literature that the Course includes “Guaranteed Pass”, the Training Provider warrants to the Training Buyer that If the Learner fails to achieve the relevant certification after initial completion of the Course then the Learner shall be permitted to return to the same Course as many times as required during the 12 month period commencing on the date of commencement of the Learner’s first attendance on the Course subject only to availability of Courses and payment by the Training Buyer of accommodation fees, any exam fees and such other incidental expenses or charges (if any) that may be incurred by the Learner or which may reasonably be levied by the Company or the Training Provider.
The Training Provider reserves the right to refuse to offer the “Guaranteed Pass” if the Training Buyer is in breach of any of these terms, if the Learner fails to complete the Course or if, in the reasonable opinion of the Training Provider, the Learner’s own lack of diligence has been the primary reason for failure to achieve certification or if the Learner has been offensive or disruptive to other students or instructors.
Trainingbrite may display the Training Provider’s company or business name, logo, images or other media, and any other marketing materials relating to the Training Services provided by the Training Provider, except where the Training Provider has explicitly requested that we do not do this, and we have agreed to such a request in writing.
Feedback and Reviews
You acknowledge that you transfer copyright of any feedback or reviews you leave consisting of comments and any rating(s). You acknowledge that such feedback and reviews belong solely to us, notwithstanding that we permit you to use it on our Website while you remain a User.
You may not do (or omit to do) anything that may undermine the integrity of the Trainingbrite feedback system. We are entitled to suspend or terminate your Account at any time if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.
Feedback ratings belong to us and may not be used for any purpose other than facilitating the provision of Training Services via the Platform. You may not use feedback and reviews in any real or virtual venue other than a website operated by Trainingbrite, without our written permission.
Communication with other Users
Communication with other users on the Platform must be conducted through the direct messaging functionality, or other communication channels provided on the Platform.
You must not post your email address or any other contact information (including but not limited to Skype ID or other identifying strings on other platforms) on the Platform, except in the "email" field of the signup form, at our request or as otherwise permitted by us on the Platform.
Unless you have a prior relationship with a User, you must only communicate with Users via the Platform. You must not, and must not attempt to, communicate with other Users through any other means including but not limited to email, telephone, Skype, MSN Messenger, WeChat, SnapChat, GTalk or GChat.
Any terms agreed to between any Users must be confirmed in writing using the direct message function on the Platform.
We may read all correspondence posted to the Website and download or access, and test (if necessary), all uploaded files, programs and websites related to your use of the Platform for the purpose of investigating fraud, regulatory compliance, risk management and other related purposes.
Cancellation, Rescheduling and Refunds
Right to cancel, curtail or re-schedule by the Training Provider: The Training Provider reserves the right to cancel, curtail or re-schedule training courses, in which case it shall use reasonable endeavours to notify the Training Buyer. In the event of cancellation, the Training Provider shall refund the Course Fees which the Training Buyer has already paid in advance in relation to the cancelled course. The Training Provider shall not reimburse costs for any travel or hotel cancellation fees or other penalties.
Right to re-schedule by the Training Buyer: at any time up to 21 days prior to the commencement date of the Course for which a Learner is registered, the Training Buyer shall be entitled to one (1) reschedule without penalty to a future course, subject to availability. The Training Buyer shall not be entitled to reschedule to any course commencing more than 6 months after the commencement date of the Course for which the Training Buyer originally registered. All future reschedules will carry a fee of £300 and is subject to being requested at least 21 days prior to course commencement.
The Training Provider and Training Buyer are responsible for agreeing any reschedule.
If the Training Buyer wishes to reschedule less than 21 days prior to the commencement date of the Course for which the Learner is registered, then that will be considered a cancellation.
Cancellation by the Training Buyer: At any time up to 21 days prior to the commencement date of the Course for which a Learner is booked to attend, the Training Buyer shall be entitled to cancel that registration subject only to the Training Provider’s right to charge a maximum of 12% (of the total cost of the Training Service) as administration costs plus the cost of any expense that the Training Provider has already incurred, including (but not limited to) the cost of any Course Materials already produced, the cost of the Venue hiring, and the cost of Trainingbrite commission. Trainingbrite will retain the standard fee for the amount charged.
It is regretted that for cancellations requests received less than 21 days prior to the commencement date for the Course, 100% of the Course Fee is payable (this means the Training Buyer has no right to a refund or to dispute the transaction), and any fee already paid shall be forfeited; those fees which were due but unpaid at the date of cancellation shall remain due and payable.
Cancellations requests must be submitted in writing to the Training Provider using the Platform.
While using the Platform, you will not attempt to or otherwise do any of the following:
- post content or items in inappropriate categories or areas on our Platform;
- infringe any laws, third party rights or our policies;
- fail to deliver payment for training services booked by you;
- fail to deliver training services purchased from you;
- circumvent or manipulate fees owed to trainingbrite;
- post false, inaccurate, misleading, deceptive, defamatory or offensive content;
- take any action that may undermine the feedback or reputation systems (such as displaying, importing or exporting feedback information or using it for purposes unrelated to the Website);
- download and aggregate listings from our website for display on other websites without our express written permission;
Disputes between Training Provider and Training Buyer
Trainingbrite provides matchmaking and platform services only. Users agree that Trainingbrite has no liability for any other aspect of service delivery or interaction between Training Provider and Training Buyer. Trainingbrite does not guarantee the quality or timeliness of Training Services or Training Providers or that a Training Buyer can or will make payments.
Trainingbrite is not a party to any disputes between Contracting Parties, although we provide a dispute resolution mechanism to assist the parties in resolving issues. Trainingbrite reserves the right, but has no obligation, to monitor or become involved in disputes between Contracting Parties.
The Platform allows a Training Buyer to partially control the timing for marking a transaction “completed” (at which time money is released for transfer to the Training Provider’s bank account).
The Training Buyer can mark a paid transaction as “disputed” after the transaction request has been approved and before it is marked as “completed”. The Dispute feature is a way for the Training Buyer to clearly communicate to the Training Provider that they are not happy with how the transaction is handled.
While we may (at our own discretion) help
facilitate the resolution of disputes, Trainingbrite has no control over and
does not guarantee (i) the existence, quality, safety, suitability, or legality
of any Training Service, (ii) the truth or accuracy of any Listing
descriptions, Ratings, Reviews, or other User Content (as defined below), or
(iii) the performance or conduct of any User or third party.
Trainingbrite reserves the right to dismiss a dispute and mark a transaction as “completed”, if the Training Buyer is in breach of any of these terms, if the Learner fails to attend the Training Service, or if, in the reasonable opinion of the Training Provider, the Learner’s own lack of diligence has been the primary reason for failure, or if the Learner has been offensive or disruptive to other students or instructors.
Refunds for disputed transactions.
Trainingbrite assists the parties in resolving issues and disputed transactions, and decides whether a refund should be offered, or to dismiss the dispute.
Trainingbrite reserves the right, in its full discretion, to make refunds on a Training Provider's behalf if:
- the Training Service description in the Published Literature at time of purchase is significantly different from the actual service
- Learners are unable to attend the event due to failure of the Training Provider to adequately plan the Training Service
- Trainingbrite believes that the Training Provider has engaged in any fraudulent activity or made any misrepresentations
Trainingbrite is dedicated to providing excellence in service to Users. We recognise that superior complaints management – including ease of access for complainants, senior business engagement and timely resolution – will result in service improvements and ultimately more satisfied Users.
This policy also applies for
complaints about GDPR data breaches.
To ensure that complaints are understood in full and investigations are undertaken on the root cause of issues, all complaints are required in writing to: firstname.lastname@example.org
Complaints will be reviewed within three (3) working days and logged into our tracking system, and will be assigned to a Director or a head of department. You will be contacted within five (5) working days of submitting the complaint, and we aim to agree a resolution within ten (10) working days. We will contact you to keep you up to date on our findings and actions. We will always try to contact you by telephone, where a phone number is available. If we think we will exceed ten (10) days to resolve your complaint we will try to let you know in advance.
Once an investigation has been completed, we will contact you to report back on our findings and, where appropriate, the actions we have taken.
Term and Termination
The Company may, in its sole discretion, terminate or suspend any and all Agreements with any party upon ten (10) days prior written notice to the other party if the other party:
- ceases to do business or otherwise suspends business operations; or
- becomes insolvent or seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding or any proceeding is instituted against the Client.
- undergoes a change of ownership or similar arrangement; or
- fails to make timely payments as required to a Training Provider for the purchase of Training Services.
- fails to deliver the Training services as listed and as described in the Published Literature, to the satisfaction of the Training Buyer
- commits a material breach of any Agreement, or a series of breaches the combination of which constitutes a material breach of an Agreement.
GeneralBy accessing the Platform, you agree to these terms.
These Terms constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
A notice required or permitted to be given by either party to the other under these Terms shall be in writing.
No failure or delay by any party in exercising any of its rights under the Agreement shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Agreement by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
If any provision of these Terms is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected.
English law shall apply to the Agreement and the parties agree to submit to the exclusive jurisdiction of the English courts.
No one other than a party to this Contract shall have any right to enforce any of its terms.
Modification of these Terms
The Company may amend this Terms of Service and any linked information from time to time by posting amended terms on the Platform, in its sole discretion, without notice to you.
“TRAINING BUYER” means the individual or organisation that buys training services via the Company’s platform.
“TRAINING PROVIDER” means the individual or organisation that offers or provides training services via the Company’s platform.
"LEARNER" means the named person for whom a Training Provider has agreed to provide a Training Service