ITIL®4 Drive Stakeholder Value+ Exam + Exam Resit | 2-3 Feb 2022

ITIL®4 Drive Stakeholder Value (DSV)

This ITIL course is delivered by Trevor Wilson, an experienced and fully accredited PeopleCert® trainer on behalf of Axelos®. For peace of mind and credibility check out reviews on Trustpilot https://uk.trustpilot.com/review/itsmassist.com

About This Course
Part of the managing professional (MP) designate, The Drive Stakeholder Value (DSV) certification certifies that students have gained the knowledge and understanding to establish, maintain and develop effective service relationships at appropriate levels. DSV leads organisations on a journey in their service provider and consumer roles.

Prerequisites
ITIL v4 Foundation Certification

Course Content
2-days online live (instructor-led).
Official Axelos/PeopleCert online exam voucher + free exam resit.
Key Points (Audio and PDF), Mock Exams (PDF), Glossary (PDF), Slide Deck (PDF).

Course Duration
This is a 2-day course starting at 09:00 London time and finishing 17:00 London time.

Course Syllabus

  • Understand how customer journeys are designed, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand and defining service offerings, aligning expectations, onboarding and offboarding customers and users, ensuring continual value co-creation and realising and validating service value.
  • Practices covered comprise of portfolio management, relationship management, supplier management, business analysis, service catalogue management, service desk, service level management and service request management.

Exam
The exam is taken online directly with PeopleCert (on behalf of Axelos) at a time and location of the student's choosing.

The exam format:
40 multiple choice questions with 1 mark awarded for each correct answer.
28 marks are required to pass, equating to 70%,
Closed book 90-minutes exam duration.

Certificates
Certificates are issued directly by PeopleCert (on behalf of Axelos) in electronic format.

Full joining details will be provided upon order placement, e.g. the link to join the course etc.

Pricing Details
All prices are inclusive of VAT.

Delivery: Online (live)
Level: Intermediate
Certification:
Exam Required
Voucher Incuded
Accredited
Guaranteed Pass
Practice test
On-site exam
Course Dates : 2nd & 3rd February 2022
Day & Time:
Week Days
Weekend
Daytime
Evening
What is included:
VAT
Breakfast
Lunch
Refreshments
Digital courseware
Digital Recording
Printed courseware
Accommodation
Extra revision sessions
Venue: Online Live (Cisco WebEx)
Exam Details: Online exam. Students can take the exam at anytime from any location. Exam vouchers are valid for 12-months and exam resits are valid for 6-months following the first exam. To take the exam students will require a computer with webcam facility and internet connection.
Course accredited by: PeopleCert (AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
Style:
Authoritative
Challenging
Inspiring
Methodical
Starts: February 2022
Duration: 2 days

Public discussion (0)

You must log in to send a new comment.