This ITIL course is delivered by Trevor Wilson, an experienced and fully accredited PeopleCert® trainer on behalf of Axelos®. For peace of mind and credibility check out reviews on Trustpilot https://uk.trustpilot.com/review/itsmassist.com
About This Course
Part of the managing professional (MP) designate. The HVIT certification certifies that students have gained the knowledge and understanding regarding the nature of digitally enabled organisations and how a significantly different way of working is required.
ITIL v4 Foundation Certification
This is a 3-day course starting at 09:00 London time and finishing 16:30 London time during the first 2-days and finishing approx., 14:30 London time on the final course day, incorporating 20-minute mid-morning and mid-afternoon breaks and 60-minute lunch breaks.
3-days online live (instructor-led).
Official Axelos/PeopleCert online exam voucher + free exam resit.
Key Points (Audio and PDF), Mock Exams (PDF), Glossary (PDF), Slide Deck (PDF).
Understanding the concepts of the high-velocity nature of the digital enterprise, the digital product lifecycle in terms of the ITIL operating model, the importance of the ITIL guiding principles and other fundamental concepts of delivering high velocity IT and how to contribute to achieving value with digital products.
Practices comprise of architecture management, information security management, portfolio management, risk management, availability management, capacity and performance management, monitoring and event management, problem management, service continuity management, service design, service desk, service validation and testing, deployment management, infrastructure and platform management and software and development management.
The exam is taken online directly with PeopleCert (on behalf of Axelos) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the resit (if needed) is valid for 6-months following the first exam.
The exam format:
40 multiple choice questions with 1 mark awarded for each correct answer.
28 marks are required to pass, equating to 70%,
Closed book 90-minutes exam duration.
Certificates are issued directly by PeopleCert (on behalf of Axelos) in electronic format.
Full joining details will be provided upon order placement, e.g. the link to join the course etc.
All prices are inclusive of VAT.