ITIL® 4 FND + Exam + Free Exam Resit (9th - 10th September 2021)

This ITIL course is presented by Trevor Wilson, an experienced and fully accredited PeopleCert® trainer on behalf of Axelos®. For peace of mind and credibility check out reviews on Trustpilot

About This Course
Foundation (FND) level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme.

Course Content
12-months access
MP4-video trainer presented lessons
Official Axelos/PeopleCert online exam voucher + free exam resit.
Key Points (Audio), Mock Exams (Online),

There are no prerequisites to take this course/exam.

Course Duration/Times
On-demand 12-months access

Course Syllabus
Concepts of service management
Four dimensions of service management
Service value system (SVS)
Service value chain
Guiding principles
Practices (continual improvement, information security management, supplier management, relationship management, change enablement, incident management, problem management, monitoring and event management, IT asset management, release management, deployment management, service configuration management, service desk, service level management and service request management). Note: at foundation level some practices are covered in more detail than others.

Exam Format:
40 multiple choice questions with 1 mark awarded for each correct answer.
26 marks are required to pass equating to 65%,
Closed book 1-hour (60-minutes) exam duration.

Issued directly by PeopleCert in electronic format.

Access Details
Provided upon order placement,

Pricing Details
All prices are inclusive of value added tax (VAT)

Delivery: Online (live)
Level: Foundation
Exam Required
Voucher Incuded
Guaranteed Pass
Practice test
On-site exam
Course Dates : If the date(s) advertised do not fit please enquire about upcoming dates
What is included:
Digital courseware
Digital Recording
Printed courseware
Extra revision sessions
Venue: Online Live (Cisco WebEx)
Exam Details: Online exam. Students can take the exam at anytime from any location. Exam vouchers are valid for 12-months and exam resits are valid for 6-months following the first exam. To take the exam students will require a computer with webcam facility and internet connection.
Course accredited by: PeopleCert (on behalf of AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
Duration: 2 days

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