ITIL® 4 DPI + Exam + Free Exam Resit (24th - 26th November 2021)

About This Course
Part of both the managing professional (MP) and strategic leader (SL) designates. Direct, Plan and Improve (DPI) is a universal module applicable to both MP and SL designation streams. The DPI certification certifies that students have gained the knowledge and understanding to create a learning and improvement organisation.

ITIL v4 Foundation Certification

Course Duration
This is a 3-day course starting at 09:00 CET and finishing 16:30 CET . Incorporating two 15-minute breaks and a 45-minute lunch break each course day.

Course Content
3-days online live (instructor-led).
Official Axelos/PeopleCert online exam voucher + free exam resit.
Mock Exams (PDF), Glossary (PDF), Slide Deck (PDF).

Course Syllabus
Understanding continual improvement, measurement and reporting, portfolio management, organisational change management and risk management.
Gaining an understanding of: the key concepts of DPI, the scope of what is to be directed and/or planned, the role of governance, risk and compliance (GRC), how to use the key principles and methods of continual improvement for all types of improvements, how to use the key principles and methods of communication and organisational change management (OCM), and how to direct, plan and improve value streams and practices.

The exam is taken online directly with PeopleCert (on behalf of Axelos) at a time and location of the student's choosing.

The exam format:
40 multiple choice questions with 1 mark awarded for each correct answer.
28 marks are required to pass, equating to 70%,
Closed book 90-minutes exam duration.

Certificates are issued directly by PeopleCert (on behalf of Axelos) in electronic format.

Delivery: Online (live)
Level: Intermediate
Exam Required
Voucher Incuded
Guaranteed Pass
Practice test
On-site exam
Course Dates : If the date(s) advertised do not fit then please enquire about upcoming dates.
Day & Time:
Week Days
What is included:
Digital courseware
Digital Recording
Printed courseware
Extra revision sessions
Venue: Online
Exam Details: Online exam. Students can take the exam at anytime from any location. Exam vouchers are valid for 12-months and exam resits are valid for 6-months following the first exam. To take the exam students will require a computer with webcam facility and internet connection.
Course accredited by: PeopleCert (on behalf of AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
About the venue:
Exceptional Building
City Centre
Country Retreat
Natural light
Designed interiors
Starts: November 2021
Duration: 3 days

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