About This Course
Part of both the managing professional (MP) and strategic leader (SL) designates. Direct, Plan and Improve (DPI) is a universal module applicable to both MP and SL designation streams. The DPI certification certifies that students have gained the knowledge and understanding to create a learning and improvement organisation.
ITIL v4 Foundation Certification
This is a 3-day course starting at 09:00 CET and finishing 16:30 CET . Incorporating two 15-minute breaks and a 45-minute lunch break each course day.
3-days online live (instructor-led).
Official Axelos/PeopleCert online exam voucher + free exam resit.
Mock Exams (PDF), Glossary (PDF), Slide Deck (PDF).
Understanding continual improvement, measurement and reporting, portfolio management, organisational change management and risk management.
Gaining an understanding of: the key concepts of DPI, the scope of what is to be directed and/or planned, the role of governance, risk and compliance (GRC), how to use the key principles and methods of continual improvement for all types of improvements, how to use the key principles and methods of communication and organisational change management (OCM), and how to direct, plan and improve value streams and practices.
The exam is taken online directly with PeopleCert (on behalf of Axelos) at a time and location of the student's choosing.
The exam format:
40 multiple choice questions with 1 mark awarded for each correct answer.
28 marks are required to pass, equating to 70%,
Closed book 90-minutes exam duration.
Certificates are issued directly by PeopleCert (on behalf of Axelos) in electronic format.