18-19 Nov 2021 ITIL® 4 Drive Stakeholder Value inc Exam & Take2

ITIL 4 Drive Stakeholder Value (DSV)

The ITIL 4 Specialist Drive Stakeholder Value module is one of the four modules leading to the ITIL Managing Professional certification

This module gives an understanding of all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Contact Giles on Trainingbrite for more information.

Delivery: Online (live)
Level: Intermediate
Certification:
Exam Required
Voucher Incuded
Accredited
Guaranteed Pass
Practice test
On-site exam
Course Dates : 18/11/21 - 19/11/21
Day & Time:
Week Days
Weekend
Daytime
Evening
What is included:
VAT
Breakfast
Lunch
Refreshments
Digital courseware
Digital Recording
Printed courseware
Accommodation
Extra revision sessions
Exam Details: Closed book examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
Course accredited by: PeopleCert (on behalf of AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
Starts: November 2021
Duration: 2 days

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