ITIL 4 Specialist: Create, Deliver & Support (CDS)
Learn how to create, deliver and support services
The ITIL 4 Specialist: Create, Deliver & Support (CDS) certification is one of the 4 modules leading to the ITIL Managing Professional qualification.
The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
This course covers ‘core’ service management activities and focuses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods, and tools.
The course will:
give you an understanding of service quality and improvement methods
enable you to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market
act as a reference guide that practitioners can use in their work, further studies and professional development.
This course is for you if
you manage the operation of IT-enabled and digital services
you are responsible for the end-to-end delivery of IT services
it is part of your role to assure that services are delivered and supported according to agreed levels
ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.
Contact Giles on Trainingbrite for more information.