16-17 Nov 2021 ITIL® 4 Create Deliver Support inc Exam & Take2

ITIL 4 Specialist: Create, Deliver & Support (CDS)

Learn how to create, deliver and support services

The ITIL 4 Specialist: Create, Deliver & Support (CDS) certification is one of the 4 modules leading to the ITIL Managing Professional qualification.

The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.

This course covers ‘core’ service management activities and focuses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods, and tools.

The course will:

  • give you an understanding of service quality and improvement methods

  • enable you to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market

  • act as a reference guide that practitioners can use in their work, further studies and professional development.

This course is for you if

  • you manage the operation of IT-enabled and digital services

  • you are responsible for the end-to-end delivery of IT services

  • it is part of your role to assure that services are delivered and supported according to agreed levels

Prerequisites

ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.

Contact Giles on Trainingbrite for more information.

Delivery: Online (live)
Level: Intermediate
Certification:
Exam Required
Voucher Incuded
Accredited
Guaranteed Pass
Practice test
On-site exam
Course Dates : 16/11/21 - 17/11/21
Day & Time:
Week Days
Weekend
Daytime
Evening
What is included:
VAT
Breakfast
Lunch
Refreshments
Digital courseware
Digital Recording
Printed courseware
Accommodation
Extra revision sessions
Venue: Virtual Live Meeting
Exam Details: Closed book examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass
Course accredited by: PeopleCert (on behalf of AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
Starts: November 2021
Duration: 2 days

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