Handling Difficult Conversation

As a person of authority, one of your main roles is to have difficult conversations. The issue with these conversations is that they tend to cause distress and discomfort. And yet, offering support or addressing an issue needs to be done. Whether it is because an employee isn’t performing to the standard required or it is an issue between co-workers; you need to address the situation. You might also find yourself having to have these conversations with potential clients or customers.

Delivery: Online (live)
Level: Awareness
Course Dates : 27th October 2021
Day & Time:
Week Days
Weekend
Daytime
Evening
What is included:
VAT
Breakfast
Lunch
Refreshments
Digital courseware
Digital Recording
Printed courseware
Accommodation
Extra revision sessions
Venue: Zoom/Teams
Style:
Authoritative
Challenging
Inspiring
Methodical
Starts: October 2021
Duration: 1 day or less

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