ITIL® 4 FOUNDATION + Exam + Free Exam Resit | 24-25 Jan 2022

ITIL® 4 Foundation + Exam

This ITIL course is presented by Trevor Wilson, an experienced and fully accredited PeopleCert® trainer on behalf of Axelos®. For peace of mind and credibility check out reviews on Trustpilot

About This Course
Foundation (FND) level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme.

Course Content
- 12-months access
- MP4-video trainer presented lessons
- Official Axelos/PeopleCert online exam voucher + free exam resit.
- Key Points (Audio), Mock Exams (Online),

There are no prerequisites to take this course/exam.

Course Duration/Times
2-days online live and interactive instructor-led course delivery

Course Syllabus

  • Concepts of service management
  • Four dimensions of service management
  • Service value system (SVS)
  • Service value chain
  • Guiding principles
  • Practices Note: at foundation level some practices are covered in more detail than others.

Exam Format:

  • Online
  • 40 multiple choice questions with 1 mark awarded for each correct answer.
  • 26 marks are required to pass equating to 65%, Closed book 1-hour (60-minutes) exam duration.

Issued directly by PeopleCert in electronic format.

Access Details
Provided upon order placement,

Pricing Details
All prices are inclusive of value added tax (VAT)

Delivery: Online (live)
Level: Foundation
Exam Required
Voucher Incuded
Guaranteed Pass
Practice test
On-site exam
Course Dates : 11th & 12th November 2021. If these dates do not fit please enquire about upcoming dates.
Day & Time:
Week Days
What is included:
Digital courseware
Digital Recording
Printed courseware
Extra revision sessions
Venue: Online Live (Cisco WebEx)
Exam Details: Online exam. Students can take the exam at anytime from any location. Exam vouchers are valid for 12-months and exam resits are valid for 6-months following the first exam. To take the exam students will require a computer with webcam facility and internet connection.
Course accredited by: PeopleCert (AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
Starts: January 2022
Duration: 2 days

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