ITIL®4 Drive Stakeholder Value+ Exam | Jan/Feb 2022 (evenings)

ITIL®4 Drive Stakeholder Value+ Exam + Exam Resit

This ITIL course is delivered by Trevor Wilson, an experienced and fully accredited PeopleCert® trainer on behalf of Axelos®. For peace of mind and credibility check out reviews on Trustpilot

About This Course
Part of the managing professional (MP) designate, The Drive Stakeholder Value (DSV) certification certifies that students have gained the knowledge and understanding to establish, maintain and develop effective service relationships at appropriate levels. DSV leads organisations on a journey in their service provider and consumer roles.

This evening class program cycle covers 6 x 3-hour online (live) trainer-led sessions with each session taking place every Tuesday evening between 6:30 PM and 9:30PM (see evening class session dates below). Students can back-class themselves by joining another ITIL 4 Drive Stakeholder Value (DSV) "evening class program cycle" within a 12-month period, or until both exam attempts have been used - whichever comes first.

Evening class session dates
- Tue 11th Jan 2022
- Tue 18th Jan 2022
- Tue 25th Jan 2022
- Tue 1st Feb 2022
- Tue 8th Feb 2022
- Tue 15th Feb 2022 (course revision)

ITIL v4 Foundation Certification

Course Content
3-days online live (instructor-led).
Official Axelos/PeopleCert online exam voucher + free exam resit.
Key Points (Audio and PDF), Mock Exams (PDF), Glossary (PDF), Slide Deck (PDF).

Course Duration
This is a 3-day course starting at 09:00 London time and finishing 16:30 London time during the first 2 course days, and finishing approx., 14:30 London time on the final course day. Incorporating two 20-minute breaks and a 60-minute lunch break each course day.

Course Syllabus

  • Understand how customer journeys are designed, targeting markets and stakeholders, fostering stakeholder relationships, shaping demand and defining service offerings, aligning expectations, onboarding and offboarding customers and users, ensuring continual value co-creation and realising and validating service value.
  • Practices covered comprise of portfolio management, relationship management, supplier management, business analysis, service catalogue management, service desk, service level management and service request management.

The exam is taken online directly with PeopleCert (on behalf of Axelos) at a time and location of the student's choosing.

The exam format:
40 multiple choice questions with 1 mark awarded for each correct answer.
28 marks are required to pass, equating to 70%,
Closed book 90-minutes exam duration.

Certificates are issued directly by PeopleCert (on behalf of Axelos) in electronic format.

Full joining details will be provided upon order placement, e.g. the link to join the course etc.

Pricing Details
All prices are inclusive of VAT.

Delivery: Online (live)
Level: Intermediate
Exam Required
Voucher Incuded
Guaranteed Pass
Practice test
On-site exam
Course Dates : 6 evenings from 18:30 to 21:30GMT – Dates: 11, 18, 25 of Jan & 1, 8, 15 Feb 2022
Day & Time:
Week Days
What is included:
Digital courseware
Digital Recording
Printed courseware
Extra revision sessions
Venue: Online Live (Cisco WebEx)
Exam Details: Online exam. Students can take the exam at anytime from any location. Exam vouchers are valid for 12-months and exam resits are valid for 6-months following the first exam. To take the exam students will require a computer with webcam facility and internet connection.
Course accredited by: PeopleCert (AXELOS)
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
Starts: January 2022
Duration: 3 days

Public discussion (0)

You must log in to send a new comment.