Influencing and persuading all of the internal and external stakeholders – vendors, outsourcing providers, customers, and colleagues – in any process are essential elements of managing continuous improvement. Securing the buy-in of individuals where you don’t have direct authority can support a drive for operational excellence.
This 2-day course delivers great tools and techniques to help you to achieve the best outcomes whilst building and managing excellent business relationships.
- Stakeholder mapping
- What makes them tick?
- Personality preferences
- Influencing strategies
- Effective communication
Who’s it for?
Managing stakeholder expectations is a crucial part of management, as effectively managing the needs of all interested parties is vital.
This course is for individuals who manage large or complex initiatives or projects and have to manage stakeholder expectations at the same time. It will teach you how to manage stakeholders in a clear, effective manner.
There are no prerequisites for this course.